At Farnsworth Financial, we are committed to protecting your privacy in accordance with
the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the
handling and use of personal information. 

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. Personal information may
include any sensitive information (including health information) and may include any information you tell us
about any vulnerability you may have. We use the information you provide to advise about and assist with
your credit needs. We only provide your information to the companies with whom you choose to deal (and
their representatives). 

We also use your information to send you requested product information and to enable us to manage your
ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless
you tell us that you do not wish to receive electronic communications. 

We may occasionally notify you about promotions, new services and special offers, events, or articles we
think will be of interest to you. We may send you regular updates by email or by post. If you would rather
not receive this information, email, or write to us. 

We may also use your information internally to help us improve our services and help resolve any
problems. 

What if you do not provide some information to us? 

If you do not provide us with full information, we cannot properly advise or assist you with your credit needs. 

How do we hold and protect your information? 

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we
hold and to protect its privacy and security. We keep personal information only for as long as is reasonably
necessary for the purpose for which it was collected or to comply with any applicable legal or ethical
reporting or document retention requirements 

We hold the information we collect from you either on paper or electronically and we take reasonable steps to prevent misuse, loss, interference and unauthorised access or disclosure.

We ensure that your information is safe by;

• secure document storage
• security measures and protocol for access to our systems; and
• only allowing access to information to a person(s) who is verified to be able to receive information.

Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. 

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

Disclosures to overseas recipients 

Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include the Philippines, India, and Nepal. 

• From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. 
• You can unsubscribe ‘opt-out’ by notifying us and we will no longer send information to you. 

The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law. 

How can you check, update, or change the information we are holding? 

Upon receipt of your written request and enough information to allow us to identify the information, we will
disclose to you the personal information we hold about you. We will also correct, amend, or delete any
personal information that we agree is inaccurate. 

If you wish to access or correct your personal information, please write to Rebecca Farnsworth at [email protected]
We do not charge for receiving a request for access to personal information or for complying with a
correction request. 

Your consent 

By asking us to assist with your credit needs, you consent to the collection and use of the information you
have provided to us for the purposes described above. 

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Farnsworth Financial, 0421 287 386, [email protected] 

Complaints / Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we do not know about it, we cannot fix
it.
You may also contact us by email addressed to; The Complaints Officer at Farnsworth Financial, 0421 287 386, [email protected], please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.